Frequently Asked Questions

There may be a few reasons why your card has declined:

• You may have insufficient funds.
• Your card billing details may not have been entered correctly at checkout or your card has expired.
• Your card issuer may have declined your payment and they don’t tell us why so, we would recommend getting in touch with them for further information.
• If none of these applies to you, please contact us at support@clickorbuy.com

You will be charged in the currency shown on the product pages and checkout. If you not paying in your local currency, your payment will be converted by your card issuer.  This may be subject to a conversion fee depending on the policy of your bank.

No, not currently. Our products are available exclusively online.

Please check all folders in your inbox including junk and spam folders. If you still can’t find your confirmation email, please email us to admin@buyonline.co.za

When your order status states ‘unfulfilled’ it means your order has been accepted and processed and once dispatched the status will change to ‘fulfilled’. Once fulfilled, you should receive an email providing you with your tracking number.

Unfortunately, no changes to an order can be made after it has been placed but please email admin@buyonline.co.za as soon as possible if you would like to cancel your order and place a new one. Our distributor’s process orders quickly, but we will try our best to process your request.

Unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.

However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below ASAP, and we’ll cancel your order if it hasn’t been processed and packed yet.

Please email us at admin@buyonline.co.za as soon as possible if you entered an incorrect shipping address and please provide us with the correct details, we will try our utmost to correct these changes before its too late.

Please email us at admin@buyonline.co.za as soon as possible if you would like to cancel your order. Our distributor’s process orders quickly, but we will try our best to process your request.

Buy Online currently only ships to locally within the Republic Of South Africa.

All local orders should arrive within 7 - 10 business days of the purchase date. For outbound area orders, please allow on average 9 to 13 business days. The time it takes for these orders to arrive varies depending on your location, and how quick your local postal or courier service is. For more information, visit our shipping information page.

Processing takes 2-3 business days. And as soon as one of our carriers picks up your parcel you will receive a shipping confirmation email with a tracking number. For more information, visit our shipping information page.

We do not offer monetary refunds, so please choose carefully when deciding on products you wish to purchase.

Please note, this is only applicable for items still within 30 days of purchase, providing that the product is:

– Unworn or unused and returned in the original condition.

– Have all tags, and plastic stickers attached.

– Include the original packaging, without postal labels.

If the order is less than R1000, it is the customer’s responsibility to pay all freight and associated shipping charges to return the item.

In the case that items are greater than R1000, Buy Online will reimburse return shipping costs up to R300.

We will be more than happy to discuss the details of your return via email at admin@buyonline.co.za

All items purchased on sale are final unless the product is deemed faulty so, please be mindful when selecting.

To file a return/exchange, please email: admin@buyonline.co.za. If eligible for a return/exchange you will be contacted via email within two business days with the return instructions.

If you consider your item to be faulty, please email our customer services team that will then be in contact with you to discuss your warranty claim.

Faulty items returned will be sent a pre-paid return shipping label. We recommend using a reputable postage service with tracking as Buy Online is not liable for any lost returned items. Buy Online will reimburse the standard shipping cost onto your original form of payment account.

Once your return has been received and processed, you will receive an email from Buy Online with either an invoice for a new item or a gift card code.